Skip to main content
All CollectionsGeneral
Why am I unable to download my files?
Why am I unable to download my files?
Updated over a month ago

If you encountered an error while downloading your files, it may be because: you've exceeded your link credits, have an unstable internet connection, or are not currently subscribed to a plan.
​
If you are still encountering an error, please email us the link and decryption key.

Did this answer your question?