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Why did my links fail to download?
Why did my links fail to download?
Updated this week

Possible Reasons for Failure:

  • The file size exceeds the limit of your current plan. (common)

  • The decryption key provided is either missing or incorrect. (common)

  • The link you submitted has expired or is invalid.

  • The link is from an unsupported cloud storage service.

To check the file size limit for your subscription plan, click here.

To view the list of supported cloud storage services, click here.

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